As another year draws to a close, we like to have a look at how things are going, and where we can improve. A big part of that is keeping track of our Net Promoter Score (NPS). If you’re not familiar with NPS, you can learn more about the concept here.
We survey users who have reached 6 months, 1 year, and 3 year milestones as partners with us, asking a simple question: How likely are you to recommend Nobex Partners to a friend or colleague?
Here’s how things are shaping up this year:
6 months – 71% of respondents would recommend, 14% would not. Overall score of 57
1 year – 100% of respondents would recommend. Overall score of 100
3 years – 96% of respondents would recommend, 4% were neutral. Overall score of 96
This increase over time shows us that we are able to win over detractors by helping to guide them through the process of going live and providing the tools to help make their app a success.
Don’t forget your can share ideas with us whenever you want! And join us for a webinar
to learn more about how to use the features on your Dashboard.